HOW TO START A RETURN

If you are here, there must be some doubts or things wrong with your order, if anything is less than satisfying, we will make it right.

MORE ABOUT REFUND

Except for any products designated on the Site as "non-returnable, special offer, last piece offer, lucky box", we will accept returns and exchanges of unworn items in new condition with the original accessories, tags and packagings within 30 days of their delivery dates.

Please note that we don't accept returns & exchanges after the 30-day timeframe. If an item is sent back after the 30-day window, we may have to send it back to your default delivery address and ask you to cover the delivery costs. Remember to take extra care to pack your return package properly so they don't get damaged on the way - we are not responsible for any returns until they reach our return address. Please also make sure to get proof of postage for reference incase you need to check the status with the carrier before it reaches us.

After receiving the package and confirming its (their) status, we will process refund in 2 business days to your original payment method (banks processing time is not inlcuded).

For Return shipping cost: If the product sent from the warehouse is defective, wrong color, size, does not match what you ordered, we will cover the shipping cost(please prepay and send shipping receipt to our customer service + your paypal account, shipping cost will be refunded to your paypal after receiving the returned goods).

If the goods are returned for other personal reasons, you will be required to pay the shipping costs.

HOW TO EXCHANGE ITEM(S)

Thinking about a different color or size or product? Let us make it perfect for you.

MORE ABOUT EXCHANGE

Except for any products designated on the Site as “non-returnable, special offer, last piece offer, lucky box”, we will accept returns and exchanges of unworn items in new condition with the original accessories, tags and packagings within 30 days of their delivery dates.

Please note that we don't accept returns & exchanges after the 30-day timeframe. If an item is sent back after the 30-day window, we may have to send it back to your default delivery address and ask you to cover the delivery costs. Remember to take extra care to pack your return package properly, so they don't get damaged on the way – we are not responsible for any returns until they reach our return address. Please also make sure to get proof of postage for reference incase you need to check the status with the carrier before it reaches us.

For Return shipping cost: if defective or wrong color or sizes are involved, we will cover the shipping cost (please prepay and send shipping receipt to our customer service + your PayPal account, shipping cost will be refunded to your PayPal after receiving the returned goods).

For other return of personal reasons, please pay for the shipping cost.

SOME FAQS

My order didn't go through. What should I do now?

My orders are delayed, why and what should I do?

I've received a damaged or defective item. What should I do?